Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing activities. You may also object to processing in some situations and ask for clarification about how your data is used. Where a request cannot be fully granted, we will explain the reason in a lawful and practical manner.

Available rights may vary depending on the nature of the data and the applicable legal basis.

Requests

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or activity involved. We may ask for information needed to verify your identity and to protect against unauthorized disclosure. We will review the request and respond within a reasonable period under applicable law.

Requests are handled after reasonable verification of identity and scope.

Data Retention

We keep personal data only for as long as needed to handle inquiries, manage consultations and bookings, complete services, maintain business records, resolve disputes, and meet legal obligations. When data is no longer required, we delete it or anonymize it where appropriate, subject to any retention period required by law or necessary for legitimate business administration.

Retention depends on the purpose of the record and any legal, accounting, or operational need to keep it.

Policy Updates

Policy Changes

If we make material changes, we will revise the policy on the website and may provide additional notice where appropriate. The updated version will apply from the date it is posted unless a different effective date is stated. We encourage visitors to review this page periodically.

We review this policy when our practices change or when legal requirements call for an update.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm dates and deposits, coordinate floral design and event setup, communicate about orders, process payments, maintain records, improve website performance, and meet legal or accounting obligations. We may also use limited technical data to secure the website, prevent misuse, and understand general site usage.

Processing is limited to operational needs connected with the website and floral services.

02 · Sharing

Service Providers

We may share personal data with trusted service providers that support website hosting, communications, payment processing, record keeping, analytics, delivery coordination, and similar operational tasks. These parties are expected to use the data only for the services they provide to us and to maintain appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data when required to comply with legal obligations, lawful requests, court orders, tax or accounting requirements, or to protect our rights, customers, staff, or operations. We may also share information where disclosure is necessary to investigate or prevent fraud, misuse, or security incidents.

Legal disclosures are limited to what is necessary for compliance or protection of rights.

Data We Collect

We may process identification and contact details, event and consultation information, service preferences, quotation and booking records, payment-related information, communication content, and technical data such as device and usage information. For wedding and event projects, we may also process details needed to plan floral design, delivery, setup, and timing.

The categories collected depend on whether a visitor makes an inquiry, requests a quote, or confirms an event booking.

How We Collect Data

We receive data directly from you when you submit an inquiry, arrange a consultation, request a custom quote, confirm a date, or communicate with us about an order. We may also collect information automatically through the website, including technical and usage data generated by your browser or device, and we may receive limited information from payment or service providers involved in completing a transaction.

Information is gathered from direct submissions, service communications, and basic website interactions.

Types of Cookies

We may use essential cookies to support site operation and security, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their function. We do not use cookies to collect more information than is reasonably needed for these purposes.

Cookie use is limited to standard website functions and basic measurement where enabled.

Cookie Controls

You can manage or block cookies through your browser settings and, where available, through on-site preference controls. Essential cookies may still be used where they are needed for basic site operation, security, or form functionality. Disabling certain cookies may limit the performance or convenience of the website.

Cookie settings can be adjusted in the browser, although some site functions may be affected.